Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Manager, Project and Program Management will lead the execution of internal projects and workstreams within the Member Journey Orchestration Center of Excellence, from initiation through successful delivery. This role requires expertise in project and program management methodologies, financial oversight, and change management to ensure projects are executed on time, within scope and on budget. The Senior Manager will leverage data driven insights to communicate strategies effectively, foster continuous improvement, and share best practices across the organization.

Fundamental Job Components:

• Act as the primary lead for cross functional workstreams to deliver measurable outcomes aligned with business strategy and member engagement objectives.

• Leverage project management methodologies to ensure each work stream and assigned project has clearly defined objectives, deliverables, timelines, resource allocations, funding needs, risk assessments and executive ready updates.

• Leverage comprehensive member and operational data to tailor insights and updates for executive decision-making in an easily understandable and compelling format.

• Proactively identify gaps and adapt project plans to ensure alignment with evolving business objectives while reinforcing organizational standards and best practices.

• Apply highly developed knowledge of financial management principles to manage cost estimation, tracking, and budget reporting for programs and projects.

• Coordinate cross-business knowledge sharing to highlight success stories and improve project and program management practices through insights.

• Develop and maintain a continuous improvement plan for the project and program department to enhance delivery processes and outcomes.

• Design and execute change management protocols that drive stakeholder engagement and adoption strategies to effectively respond to obstacles that may arise during project and program lifecycles.

Required Qualifications

• 7+ years of progressive experience in project or program management, with at least 3 years in a leadership or senior-level role preferred

• Comprehensive knowledge of member engagement strategies, with practical experience in healthcare or insurer environments

• Exceptional leadership, influencing, and stakeholder management skills across all levels of the organization, including executive leadership.

• Strong facilitation, presentation, and written communication skills.

• Experience managing multiple high-impact programs simultaneously in a fast-paced environment.

• Willingness to travel up to 10%, if necessary

• Demonstrated ability to drive organizational change and continuous improvement through strategic initiatives.

• Proficient in project management tools (e.g., MS Project, Planner, Loop, MIRO)

Preferred Qualifications

• PMP (Project Management Professional), PgMP, or equivalent certification.

• Agile certification (e.g., SAFe, CSM, PMI-ACP) a plus.

Education

• Bachelor's degree or equivalent work experience

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/13/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.