Description

Summary

Welcome to Alila Ventana Big Sur-where the sky, sea, mountains, and redwoods converge to create a place of unmatched beauty and tranquility. Our luxury resort embodies inspiration, connection, and authenticity, offering intuitive and personalized service that makes every guest experience unique.

We seek passionate individuals who excel in hospitality and leadership, creating an atmosphere of warmth, spontaneity, and excellence. At Alila, a Hyatt Hotels brand, we believe in delivering service that is both meaningful and unexpectedly exceptional.

Position Overview

The Senior Restaurant Manager is a key leader in our Food & Beverage operation, overseeing the day-to-day management of our food and beverage outlets. Reporting to the Director of Food & Beverage, this role ensures exceptional service, operational efficiency, and a seamless dining experience while leading a dynamic team.

Key Responsibilities

Restaurant Operations & Service Excellence

• Lead the daily operations of all food and beverage outlets, ensuring efficiency, quality, and outstanding guest experiences.
• Maintain high service standards, ensuring every interaction aligns with Alila's luxury brand.
• Uphold all health, safety, and sanitation standards, ensuring strict compliance with regulatory requirements.
• Collaborate with culinary teams to curate innovative menus and beverage offerings that enhance the guest experience.

Financial & Strategic Management

• Oversee restaurant budgets, cost controls, and revenue goals, optimizing profitability.
• Monitor financial performance, implement strategies to drive revenue, and control expenses effectively.
• Partner with the Director of F&B on forecasting, pricing strategies, and promotional initiatives.
• Build and maintain vendor relationships, negotiating pricing and contracts for optimal cost management.

Leadership & Team Development

• Recruit, train, and mentor restaurant teams, fostering a culture of professionalism, growth, and service excellence.
• Conduct regular performance evaluations, providing coaching and feedback to drive individual and team success.
• Develop staffing schedules to ensure appropriate coverage while managing labor costs.
• Lead by example, cultivating a positive work environment that supports teamwork and motivation.

Guest Experience & Engagement

• Act as a visible presence in the restaurant, engaging with guests to enhance satisfaction and build relationships.
• Monitor guest feedback and online reviews, implementing service enhancements as needed.
• Handle guest concerns with professionalism, ensuring timely resolutions that exceed expectations.

Innovation & Sustainability

• Stay ahead of industry trends, introducing creative dining concepts, beverage programs, and service enhancements.
• Implement sustainability initiatives, such as waste reduction and sourcing local, organic ingredients.
• Collaborate with other departments

Compensation & Benefits

• Salary Range: $90,000 - $95,000 per year, based on experience and qualifications.
• Hyatt Benefits: Free hotel stays, wellness programs, tuition reimbursement, paid parental leave, and more.
• Ventana Big Sur Perks: Gas stipend for eligible employees, complimentary daily meals.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Join us at Alila Ventana Big Sur and be part of something extraordinary.

Qualifications

• 5+ years of restaurant and leadership experience, preferably in a luxury hotel or fine dining setting.
• Proven track record of leading high-performing teams and driving operational success.
• Strong financial acumen, including budgeting, forecasting, and cost control.
• Expertise in guest service, with a deep understanding of luxury hospitality standards.
• Knowledge of health, safety, and sanitation regulations.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in restaurant management software and POS systems.
• Certifications in Food Safety and Responsible Beverage Service (RBS) preferred.

Work Environment & Physical Requirements

• Ability to lift up to 50 pounds, including moving stock, kegs, and other restaurant-related items.
• Prolonged periods of standing, walking, and moving on foot throughout shifts.
• Exposure to heat, humidity, and cleaning chemicals in a fast-paced restaurant environment.
• Flexible schedule, including availability to work evenings, weekends, and holidays as needed.