Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We're excited to share that we are looking for a strategic and commercially focused Account Director to join our team on a 9 month fixed term contract, supporting a defined region of NHS accounts.

If you are someone with a passion for customer success, healthcare transformation, and long-term relationship building-and you have a solid understanding of the NHS landscape-then this could be the perfect opportunity for you!

You will be joining a high-performing team that works across the NHS, helping to deliver impactful solutions that improve patient outcomes and drive commercial success.

Reporting into one of our senior leaders, you'll benefit from a supportive onboarding process and ongoing development opportunities. This is a remote working position, with occasional travel for client meetings and team collaboration.

What you'll do
Our NHS Account team operates in a fast-paced, collaborative environment where we focus on delivering value to our customers while having fun along the way!

You will be responsible for managing strategic NHS relationships, identifying new business opportunities, and ensuring customer satisfaction through proactive engagement and solution selling.

You'll play a key role in protecting and growing recurring revenue streams, leading complex sales cycles, and influencing decision-making across the NHS.

Primary Responsibilities:

• Own and nurture long-term NHS customer relationships within your region
• Deliver consistent revenue growth through renewals, upsells, and new business
• Lead the full sales lifecycle-from qualification to contract signature
• Develop and execute multi-year account plans with accurate forecasting
• Stay informed on NHS structures, funding flows, and procurement frameworks
• Collaborate with internal teams to resolve issues and deliver seamless customer experiences
• Lead bid teams and contribute to solution development where required

Who you'll be
You'll bring experience in complex sales and account management, ideally within healthcare or the public sector. You'll be confident navigating strategic conversations, building trust, and influencing senior stakeholders. You'll take ownership of your work, collaborate effectively with others, and stay focused on delivering results. You'll be open to feedback, embrace change, and continuously seek opportunities to grow and improve. Your ability to understand customer needs and deliver value will be key to your success in this role.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Proven solid understanding of the NHS landscape and procurement processes
• Experience managing customer expectations and delivering value
• Ability to work independently and as part of a high-performing team
• Proven success in leading and closing complex sales opportunities
• Proven excellent interpersonal and analytical skills

*All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.