Description

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.

Come make an impact every day at Zebra.

Specializes in Android applications integrated with cloud-based SaaS solutions. The role focuses on analyzing and resolving customer incidents, addressing complex technical issues, and supporting updates to enhance user experience.

Position is not a mere support role it is the knowledge base of the highest rank that our customers and partners can get.

Responsibilities:

• Analyze product failure data and implement engineering solutions for post-release changes and customer-reported issues.
• Support operational teams in identifying root causes and resolving product performance problems. Share failure data with quality assurance and other internal functions.
• Ensure data integrity, accuracy, and quality within systems. Collaborate with data engineers, analysts, and stakeholders to identify data issues, develop improvement strategies, and implement governance practices.

Key Duties:

• Resolve critical issues by developing and deploying hotfixes.
• Maintain technical documentation and knowledge base.
• Assist with minor updates/enhancements to improve user experience.
• Generate user data reports for internal and external customers.
• Monitor data quality metrics to identify inconsistencies and develop data cleaning processes for accuracy and completeness.
• Investigate data quality issues, identify root causes, and recommend solutions.
• Generate and document regular reports on data quality metrics, validation efforts, and improvements.
• Support data validation, testing, and conduct audits to ensure compliance with standards and regulations.
• Apply technical and quality improvements based on analysis results.
• Ensure engineering changes are approved and documented for team use.
• Provide technical leadership and define requirements for new tools to solve complex problems.
• Initiate collaboration and build relationships across disciplines and teams.
• Exercise judgment in selecting methods and evaluation criteria to achieve results.
• Coordinate activities of team members and interact with management and senior customer personnel for cross-organizational coordination.
• Lead projects and represent the organization in customer interactions.
• Develop and implement design and process improvements for existing products and document changes.

Qualifications:

• 5+ year experience in Client facing Technical Production Support Experience
• Experience with Cloud Data, Big Data, Apache Beam/Google Dataflow, Spark, ETL and Google Big Query, Google FireBase
• Experience with Python, Java and Kotlin
• Experience with API Testing and Postman.
• Experience with Postgres SQL, MySQL
• Experience with OAuth, JSOZ, SAML or with SSO in general
• Knowledge of Android frameworks, and libraries and experience with Android debugging tools

Preferred Qualifications:

• ETL expereince
• Experience with Cloud platforms like GCP or AWS, Azure is plus
• Exposure to Python, Gradle, Cloud Functions and Microservices architecture is a plus.
• Experience with NoSQL databases, especially GCP Firebase/Firestore, Cloud Bigtable, or other cloud-native data stores is a plus.
• Experience with BI tools like Google Data Studio, Looker, Tableau or Power-BI, or Sisense
• GCP Certification
• Experience in Google Cloud Platform (GCP)
• Experience with Internet of Things (IoT)
• Experience with MDMs such as SOTI, Work Space One, 42Gears or InTune

Benefits:

• 5 weeks of vacation, 5 sick days and 4 volunteer days paid off
• Multisport card at a reduced price
• Meal contribution
• Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
• Annual bonuses based on financial results
• Yearly salary increases according to individual performance
• Employee referral bonus for bringing New Talent to Zebra
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
• Life & Pension insurance contribution
• New modern and multifunctional workplace at Vlněna Office park in the city centre
• Discount at our partners (Banks, HP, Dell, Microsoft Office)

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .