Description

As the Team Leader, Contract Services, you'll oversee the delivery of security and hospitality services across assigned contracted properties. This role leads the Hospitality Security Team to ensure a safe, secure, and welcoming environment while balancing strong security practices with a guest-first service approach. The Team Leader, Contract Services, also provides secondary support to contract and event security operations as assigned.

About the role

• Lead, supervise, and develop the Hospitality Security Team to ensure professional performance and service excellence
• Maintain a visible, guest-focused security presence that supports safety and positive guest experience
• Conduct property patrols and identify security risks; recommend and implement mitigation strategies
• Oversee incident reporting, investigations, and documentation, ensuring accuracy and professionalism
• Support the use and management of security systems, including surveillance, access control, and life safety systems
• Develop and maintain security policies, procedures, and operational documentation
• Coordinate and support event security planning, staffing, and on-site operations as needed
• Communicate effectively with security leadership, property management, internal teams, and external partners
• Build and maintain relationships with local, state, and federal authorities when required
• Manage scheduling, payroll review, overtime approval, and team administrative needs
• Coach, counsel, and conduct performance discussions to support team growth and accountability
• Perform additional duties as assigned by security leadership

About you

Minimum Qualifications

• 5 years of experience in security, law enforcement, military, or a related public safety field
• Demonstrated experience in physical security operations and supervisory or event security roles
• Ability to work a flexible schedule, including evenings, weekends, and special events
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Preferred Qualifications

• Experience in hospitality, guest services, or customer-facing environments (e.g., hotels, mixed-use properties, venues)
• Experience with physical security technologies, including video surveillance, access control, and life safety systems
• Strong leadership, coaching, and team development skills
• Experience with verbal de-escalation and conflict resolution
• Executive or dignitary protection experience

What you'll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

About us

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We're proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com .