Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Transitional Care Coordinator

Location: Remote

Role Description:

We take a team-based approach to providing outstanding patient care, and Transitional Care Coordinators are an integral part of that team. In this role, you will help track patients across hospital and post-acute settings and ensure they reconnect with primary care. You will manage multiple responsibilities, including outbound phone calls to facilities and patients, handling medical records, and scheduling post-discharge appointments. Flexibility is key, as you may be asked to cover additional responsibilities as needed. This is a remote work position.

Core Responsibilities:

• Manage inbound notifications related to transitional care events from payers, vendors, facilities, and other sources
• Conduct outreach to inpatient and post-acute facilities to obtain admission and discharge dates, as well as discharge plans
• Request and obtain medical records, route documents to clinical staff for review, and upload documents into the electronic medical record platform
• Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
• Coordinate with care teams, facilities, payers, and community-based organizations to ensure patients' transitional care needs are met
• Perform other duties as assigned

What We're Looking For:

Required Qualifications:

• High school diploma
• Typically less than 1 year of relevant experience
• Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
• Experience in a customer service setting (healthcare experience preferred but not required)
• Professional phone etiquette
• High level of integrity
• Proficient PC skills

Preferred Qualifications:

• College degree
• Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve

Education:

• High school diploma required; college degree preferred

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be," providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patients' communities and focused on the quality of care over volume of services. We're an organization on the move! With over 200 primary care center locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at https://www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.