Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join the team at Alila Napa Valley, a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking an Assistant Food & Beverage Manager; someone who is passionate about creating memorable experiences through thoughtful service and exquisite cuisine.

The Assistant Food & Beverage Manager supports the daily operation of all front-of-house dining areas with a strong focus on coaching, Forbes service alignment, and elevating the luxury guest experience. This role partners closely with leaders to train, guide, and inspire the team while ensuring flawless execution in Violetto, Salvia, In-Room Dining, and Banquet service.

Why Work With Us:
• Competitive salary and benefits package
• Paid time off from date of hire
• Medical, dental, and vision insurance
• 12 free nights at Hyatt hotels worldwide + colleague rates
• $1,000 annual wellness/education reimbursement
• A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:
• Support all F&B outlets with a visible, floor-focused leadership presence.
• Coach the front-of-house team using Hyatt's Leadership Expectations and Forbes Travel Guide service standards.
• Lead pre-shift huddles, service observations, table touches, and real-time feedback.
• Ensure all colleagues consistently execute the Forbes and luxury communication behaviors.
• Assist with onboarding, training, and certification of new colleagues.
• Maintain strong partnership with the culinary team to ensure seamless service flow.
• Oversee opening/closing procedures, side work, and daily operational checklists.
• Support ordering and inventory processes as assigned.
• Respond to guest concerns promptly and professionally, ensuring recovery aligns with luxury expectations.
• Uphold colleague engagement by modeling respect, professionalism, and care.
• Ensure all safety, sanitation, and compliance policies are followed.
• Support beverage program execution, wine service, and menu knowledge training.

Qualifications

Qualifications:
• 1-2 years previous supervisory or leadership experience in luxury dining or hospitality.
• Strong knowledge of Forbes service standards and luxury guest interactions.
• Demonstrated ability to coach, train, and develop colleagues.
• Excellent communication, teamwork, and problem-solving skills.
• Ability to work a flexible schedule including weekends and holidays.
• ServSafe and Responsible Beverage certifications preferred.

Physical Requirements:
• Ability to stand and walk for extended periods (up to 8 hours per shift)
• Frequent bending, kneeling, reaching, and lifting up to 50 pounds
• Comfortable using cleaning equipment and handling cleaning products safely

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.