Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Motor & Home Team Leader
Sedgwick Job Specification HOME AND MOTOR TEAM LEADER A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Key roles The Team Leader is responsible for the daily operation of the team including leadership, clear communication, motivation, performance management and process management. Key to the role is ensuring SLAs, sales targets and compliance requirements are met, with specific consideration to the sales capability and technical proficiency of the team. The role plays a key part in developing team capability, embedding best practice and driving continuous improvement across people, process and performance.
Your Responsibilities (including but not limited to) - To provide strong and visible leadership to their Team through clear and engaging communication, working collaboratively with the Motor and Home Leadership Team to consistently achieve SLAs, sales and quality Targets
- Use data and insights to monitor team performance, identify trends, risks and opportunities and inform decision-making
- Foster a positive, inclusive and high-performance team culture
- Point of technical and process referral for their Team
- Performance management, including completion of monthly and bi-annual reviews for direct reports, working with management to set and monitor appropriate team and individual targets
- Active involvement in weekly team meetings to review and develop team performance
- Monitor and resolve complaints in accordance with CPC
- Identify development needs and support ongoing learning, skill-building and career progression within the team
- Work with Motor and Home Team Leadership to develop Management Information for monitoring team performance
- Ensure the delivery of a professional, compliant and customer-focused sales service across Motor and Home insurance products
- Drive continuous improvement in sales conversion, product knowledge and customer interaction quality
- Identify opportunities to improve processes, customer journeys and team efficiency
- Any other tasks may be required
Qualifications/skills - APA Qualification essential
- Motor insurance experience
- Excellent communication and organisational skills
- Resilient and adaptable in a fast-paced environment
- Strong decision-making and problem-solving capability
- Ability to identify process inefficiencies and propose practical solutions
Experience - 6 months of experience in a Customer Service Role
- Proficient in Microsoft Word / Excel / PowerPoint
Benefits of working for Sedgwick in Ireland - Discounted on-site Gym Membership (Dublin 4)
- Discounted onsite Montessori (Dublin 4)
- EAP - Employee Assistance Programme
- PHI - Permanent Health Insurance
- Exams & Professional Membership Fees
- Professional and personal development opportunities
Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF3 CF4 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
