Description

Summary

The Opportunity

Hyatt seeks an enthusiastic Senior QA Analyst Mobile to join our Digital Product Engineering team. In this role, you will be collaborating closely with the team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Responsibilities
- Develop and execute test plans for mobile apps, APIs, and backend services.
- Perform functional, regression, and integration testing across iOS and Android.
- Validate UI/UX behavior, loyalty tier logic, screen flows, and messaging.
- Log and manage defects with clear reproduction steps and supporting evidence.
- Test Digital Key provisioning, BLE interactions, access workflows, and device-credential flows.
- Validate reservation ingestion, updates, and synchronization across systems (OPERA, RESERVE, UPMS, OXI).
- Troubleshoot failures using logs, proxy tools (Charles/Proxyman), SDK behavior, and backend data.
- Collaborate with Engineering, Product, QA Automation, and Property Systems teams.
- Support hotel-facing teams with scenario validation and issue reproduction.
- Maintain documentation, SOPs, and QA knowledge base content.
- Monitor QA/UAT environment health and support readiness for mobile releases.

Qualifications

Experience Required:
- 3-5 years testing mobile apps, APIs, or enterprise systems.
- Experience with iOS/Android QA and backend validation.
- Familiarity with debugging tools (Charles, Proxyman, device logs, Datadog).
- Experience with REST and/or GraphQL APIs.
- Knowledge of Agile methodologies and tools (Jira, Confluence, CI/CD pipelines).
- Strong analytical, communication, and problem-solving skills.
- Experience with BLE-based Digital Key or mobile access systems.

Experience Preferred:
- Knowledge of loyalty systems, wallet integrations, or mobile authentication.
- Hospitality or high-availability consumer app experience.
- Familiarity with mobile-first design and responsive testing.

Education
- Bachelor's degree or equivalent experience in software testing for enterprise applications.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

The salary range for this position is $100,000 to $120,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.