Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Role Summary

The Signify Capacity Management team is seeking an Operations Analyst to own the capacity and operational performance for specific assigned markets. In this role, you will execute strategies to maximize fill rates and optimize provider logistics to ensure client goals and SLAs are met within your territory. You will have the opportunity to interact with cross-functional teams to drive efficiency and reduce unmet demand

Key Responsibilities

• Defines and optimizes market-specific dialing strategies to ensure client goals are met.
• Monitors market health and executes strategies to maximize fill rates (In-Home and Virtual) for assigned territories.
• Identifies and addresses scheduling gaps to ensure capacity utilization is maximized
• Analyzes Week-over-Week (WoW) trends to identify performance gaps and provides daily updates on market status.
• Manages Salesforce (SF) cases for assigned markets, ensuring they are addressed within the 24-hour SLA.
• Executes strategies to maximize network performance KPIs
• Implement strategies to minimize clinician abrasion.
• Investigates root causes of cancellations and adjusts planning to improve retention

Basic Qualifications

• Bachelor's degree in Business, Analytics, Logistics, or related field. An equivalent combination of training and experience may be considered instead of a college degree.
• 1 or more years of relevant professional experience in operations, logistics, or data analysis.
• Experience using Google Suite to include sheets, slides, and calendar management.
• Experience using Excel spreadsheets and/or PowerBI to analyze data trends.

Preferred Qualifications

• Experience using SQL for data querying and analysis.
• Detail-oriented with the ability to manage multiple market priorities simultaneously.
• Self-starter who can identify operational issues and propose solutions proactively.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.