Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Front Office Manager supports the daily operations of the front desk, including staff training, interdepartmental communication, and scheduling. This role requires strong communication skills and proven leadership abilities. In addition to assisting with overall Front Office functions, the Assistant Front Office Manager responds promptly and courteously to guest requests or concerns, ensuring appropriate action is taken to maintain a high level of guest satisfaction.

Responsibilities:

• Supervises and leads team members while overseeing all day-to-day front office operations. Maintains a thorough understanding of each position to effectively support or perform duties when needed.
• Builds and sustains open, collaborative working relationships with employees.
• Addresses complaints, resolves conflicts, and manages employee or guest concerns with professionalism and sound judgment.
• Partners with the Front Office Manager to identify opportunities for continuous improvement within the department.
• Reinforces the importance of guest satisfaction during departmental meetings and drives a culture of ongoing enhancement.
• Serves as a role model by demonstrating professional conduct and setting a positive example for guest interactions.
• Exhibits exceptional hospitality skills and empowers employees to deliver outstanding customer service.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule