Description

Summary

The Hyatt Centric Key West is seeking an Assistant Front Office Manager to join our amazing team. The Hyatt Centric is centrally located within Old Town and a short stroll to the lively Duval Street.

We are seeking a proactive and detail-oriented Assistant Front Office Manager to help lead our Front Office team and deliver exceptional guest experiences. In this hands-on leadership role, you will support daily operations, ensure service excellence, and play a key role in colleague development.

What You'll Do:

• Assist in overseeing the Front Office team, including guest services, check-in/check-out operations, Jala Spa bookings, and room assignments.
• Monitor cash handling procedures and maintain accountability among team members
• Manage payroll, scheduling, staffing levels, and daily shift operations
• Provide on-the-job training, performance coaching, and staff development opportunities
• Foster a warm, welcoming atmosphere that supports both guest and colleague satisfaction
• Collaborate with other departments to ensure seamless service delivery

What You Bring:

• Previous supervisory or managerial experience in a hotel front office environment
• Strong attention to detail and organizational skills
• Exceptional interpersonal and communication abilities
• A passion for hospitality and a commitment to service excellence
• The ability to lead, motivate, and inspire a team in a fast-paced environment

Full-Time Benefits Include:

• Relocation assistance package
• Medical, dental, and vision insurance after 30 days
• 401(k) with company match
• Tuition reimbursement & wellness programs
• Complimentary and discounted stays at Hyatt hotels worldwide
• Free meals and parking during shifts
• And so much more!

Why Hyatt?
At Hyatt, we believe in growing talent from within and providing a workplace where you can truly shine. From career advancement opportunities across the globe to industry-leading benefits, we offer more than just a job-we offer a career.

Join a global hospitality brand known for caring for people so they can be their best. At Hyatt, we don't just meet expectations-we exceed them. Apply today and discover the power of authentic hospitality.

Qualifications

• Previous supervisory or management experience in a hotel Front Office environment required
• Strong understanding of Front Office operations, including guest services, reservations, and cash handling procedures
• Proven ability to lead, coach, and develop team members while fostering a positive and collaborative work environment
• Excellent communication, interpersonal, and conflict-resolution skills
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Demonstrated commitment to delivering exceptional guest service and creating memorable experiences
• Proficiency with hotel property management systems and Microsoft Office applications preferred
• Ability to analyze operational needs and make sound decisions in a dynamic setting
• Flexible schedule with the ability to work mornings, evenings, weekends, and holidays as business demands require
• Bachelor's degree in Hospitality Management or a related field preferred, or equivalent combination of education and experience