Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Hotel Kabuki is a stylish boutique hotel in San Francisco's Japantown, blending modern Asian and Western design with upscale amenities and a vibrant neighborhood vibe. Nestled near the Fillmore District and Pacific Heights, Hotel Kabuki offers a serene yet central location ideal for exploring iconic San Francisco landmarks like Union Square and the Golden Gate Bridge. The hotel features elegant rooms and suites, many with balconies and panoramic city or garden views. The interiors reflect a chic fusion of East and West, with a lofted-beam lobby that exudes a lounge-like atmosphere. Additional amenities include a modern fitness center, meeting facilities, and pet-friendly accommodations.

The Assistant Operations Manager (Front Office Focus) supports daily hotel operations with primary responsibility for front desk performance, guest experience, and service recovery. This role partners closely with Housekeeping to ensure room readiness, cleanliness standards, and smooth communication across the Rooms Division.

The salary range for this position is $65,000 -$79,400.

Responsibilities Include:
• Support and coach Front Office Hosts to deliver consistent, high-quality service
• Assist with training, onboarding, and development of front office colleagues
• Monitor and ensure adherence to cash handling policies and front desk procedures
• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction
• Maintain accurate records of shifts, audits, guest feedback, and colleague performance
• Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs
• Lead by example in providing genuine hospitality and professional guest interactions
• Respond to guest concerns and follow through to resolution in a timely and courteous manner
• Participate in departmental meetings, shift briefings, and hotel-wide communication efforts
• Promote an environment that supports both guest satisfaction and colleague engagement.
• Maintain Hyatt brand standards and service quality.
• Continuously evaluate and improve operational processes.
• Occasionally provide support to our Housekeeping and F&B teams

Qualifications

• Minimum 2-3 years of hotel Front Office experience, including supervisory or leadership responsibilities.
• Strong understanding of Front Desk operations, guest service standards, and service recovery.
• Working knowledge of Housekeeping operations and room status processes (ability to support when needed).
• Experience using a hotel PMS and related systems (specific systems vary by property).
• Strong communication, organization, and problem-solving skills in a fast-paced environment.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Prior experience partnering closely with Housekeeping on room readiness, quality checks, and occupancy planning is preferred.