Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary
Directs workflow for medical records departments and front-end technicians. Establishes support for service priorities by ensuring workflow efficiencies to meet prescription order deliverables.

Required Qualifications

For this role you will need Minimum Requirements

• Working knowledge of execution and delivery (planning, delivering, and supporting) skills
• Working knowledge of business intelligence
• Working knowledge of problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Must be a Licensed Pharmacy Technician in Minnesota

Preferred Qualifications
1-5 years of management experience

Education

A Brief Overview
Directs workflow for medical records departments and front-end technicians. Establishes support for service priorities by ensuring workflow efficiencies to meet prescription order deliverables.

What you will do

• Coordinates processes and assignments for supervisors and individual contributors to achieve the Front-End OCR area's goals.
• Advises team on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Front End OCR.
• Develops strategy to ensure the accurate entry of prescriptions with patient payer information.
• Evaluates operating results with established objectives and recommends performance improvement opportunities.
• Controls payroll costs through analyzing allocation of resources and staffing needs.
• Generates and maintains communication throughout the organization.
• Conducts performance appraisals to provide employees with timely and constructive feedback.
• Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.