Description

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Zebra Technologies is looking for a collaborative, customer-oriented specialist to join our Partner Interaction Center (PIC) in Brno. In this role, you will serve as the operational backbone for our EMEA channel partners. Your primary focus will be managing the administrative onboarding of new resellers and acting as the go-to expert for both new and existing partners regarding system, portal, and process-related queries within the global Zebra PartnerConnect program.

This role is based in our Brno office, a thriving hub for technology and business services. We operate on a flexible hybrid model - you will spend three days a week collaborating face-to-face with your team in our modern office, and two days working comfortably from home.

Responsibilities:

In your role you would be a central point of contact for Zebra Technologies' business partners from the entire EMEA region, supporting them in a number of areas such as:

• Provide day-to-day guidance to Zebra Partners and distributors, helping them maximise the value of the PartnerConnect program, its tools, and associated benefits.
• Guide partners through seamless onboarding and offboarding processes, proactively building their awareness of program requirements, tools, and structures.
• Maintain the partner database and internal systems of record to guarantee the accurate and timely management of Partner Master Data.
• Administer and provision partner contact access to the specific tools, resources, and portals they are eligible to use.
• Maintain proactive, regular touchpoints with Zebra Technologies' partners to keep them fully engaged and informed of program updates.
• Liaise closely with Channel Operations, Channel Sales, and other internal teams to investigate, resolve, and escalate complex issues, ensuring a seamless experience for both internal and external stakeholders.

Qualifications:

• 2 - 5 years of experience in B2B customer support, partner support, or a similar service-oriented role.
• Fluent proficiency in Polish (spoken and written) and Advanced English (spoken and written) are mandatory for this specific market assignment.
• A B2B-focused professional who thrives in a specialised support environment. You must be eager to learn, comfortable absorbing a substantial amount of product and program knowledge, and skilled at communicating clearly with corporate clients.
• Strong computer literacy with a troubleshooting mindset. Proficiency in Excel is required, and previous experience using a CRM (especially Salesforce) is highly advantageous.
• A Bachelor's degree is preferred, but strong equivalent professional experience is warmly welcomed.

Benefits:

• 5 weeks of vacation, 5 sick days and 2 volunteer days paid off.
• Multisport card at a reduced price.
• Meal contribution.
• Monthly contribution of 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from a wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
• Annual bonuses based on financial results.
• Yearly salary increases according to individual performance.
• Employee referral bonus for bringing New Talent to Zebra.
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• Life & Pension insurance contribution.
• New modern and multifunctional workplace at Vlněna Office park in the city centre
• Discount at our partners (Banks, HP, Dell, Microsoft Office).

Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.