Description

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Director to join our HR Evolution and Global HR Services team. In this role, you will be collaborating closely with the broader Human Resources, Operations, Legal and Finance teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director, Global HR Services is responsible for designing, piloting, and evolving HR service models using a phased, proof-driven approach including pilots to test, refine, and validate service offerings to determine potential for expansion. This role will operate in parallel with a multi-year HR systems transformation, requiring the ability to design and implement and adapt service delivery models as new systems and automation capabilities are introduced.
• Develop initial pilot for above property support, including onboarding a team and establishing a foundational performance infrastructure.
• Validate opportunities for additional pilots.
• Actively support HR Evolution including evolution of the HR operating model.
• Lead other global initiatives, such as Great Place to Work.

Qualifications

Experience Required:
• Experience and proven track record of leading multi-country or enterprise initiatives
• Demonstrated experience building or standing up new functions, programs, or service models
• Experience operating in complex, multi-site or multi-unit environments
• Strong stakeholder management and influencing skills, particularly in environments without direct authority
• Experience developing business cases and demonstrating ROI for new initiatives
• Ability to establish metrics, SLAs, and performance tracking frameworks
• Strong project and program management capabilities
• Experience in hospitality or similarly structured, owner-operated environments

Experience Preferred:
• Proficiency with Microsoft office
• Familiarity with HR systems, Oracle preferred
• Familiarity with AI and HR-specific AI tools

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $142,500 - $190,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.