Description

Summary

Thompson Houston is now recruiting a Director of Housekeeping to join the hotel's operations team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city's newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel's coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Opened February 2024, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Discover your place to shine in our warm, respectful, and inclusive culture.

The Director of Housekeeping is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property including guest rooms, public spaces, and employee areas. This person will also be in charge of residential area cleanliness at The Allen. The Director of Housekeeping will have strong leadership that promotes a positive atmosphere that insures customer and associate satisfaction. This position requires interpersonal and analytical skills, strong attention to detail, and the ability to prioritize and adapt to the changing needs of the operation. They have a solid work ethic and passion for service that creates the ultimate guest experience. This position reports to the Hotel Manager.

Duties include:
• Manages the staff of the Housekeeping Department by interviewing, training, and scheduling the staff appropriately. Conducts evaluations with both positive and constructive comments for the team frequently.
• Establishes detailed cleaning programs and preventative maintenance programs to ensure that cleanliness and appearance of furniture, fixtures, and equipment is immaculate.
• Sets and maintains high standards of cleanliness. Monitor team to ensure productivity is efficient, the team is supported, and supplied the correct supplies to do their job.
• Inspect all areas of responsibility including rooms, public space, and employee areas daily for both our team and outside contractors.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of hotel guests, review arrivals for special needs and create personalized experiences for a seamless guest experience.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
• Establishes and maintains accurate inventory records. Creates monthly Linen, Uniform and Supplies Inventories with a solid understanding of housekeeping and laundry supplies and maintaining pars.
• See that the 12 Point Inspection Program is consistently maintained and daily review of capture inspections.
• Assure all safety and security policies and procedures are followed including OSHA and ADA
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

Thompson team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills