Description

Summary

Director of Outlets ($91,200 - $136,800)

Surf. Sand. Sunset. Success.

Find Yours at Our Special Place.

Shimmering views of the Pacific await you at Hyatt Regency Huntington Beach Resort & Spa. Our stunning, Spanish-inspired resort offers guests remarkable meeting space, pampering spa treatments, irresistible restaurants, and superior service in a stunning seaside setting. Join us as "We Care for People So They Can Be their Best."

Take a peek into our colleague experience as a Director of Outlets:

What does the role entail?

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join our dynamic team as the Director of Outlets at The Hyatt Regency Huntington Beach, where you will lead and inspire our food and beverage dining options to deliver exceptional guest experiences. This pivotal role offers the opportunity to oversee all Food and Beverage outlets throughout the resort with a primary focus on our two full-service restaurants, ensuring operational excellence, financial performance, and a welcoming atmosphere that reflects our commitment to quality and service.

Duties include:
• Oversee food and beverage restaurants including Watertable and Pete's Sunset Grille.
• Lead, motivate, and manage outlet managers and staff to ensure attentive, friendly, courteous, and efficient service.
• Maintain and improve operational standards to enhance guest satisfaction and loyalty.
• Develop and implement strategies to continually increase sales revenues and surpass budget expectations.
• Monitor and control payroll and overhead costs to stay within budgeted targets.
• Ensure compliance with health, safety, and sanitation standards across all outlets.
• Collaborate with the culinary team to develop innovative menus and promotional initiatives.
• Analyze financial reports and operational data to identify opportunities for growth and efficiency.
• Foster a positive, team-oriented work environment that encourages professional development.
• Responsible for short- and long-term planning and the management of the Food and Beverage operations in the front and back of the house.
• Coordinate food and beverage operations with other hotel departments to ensure efficient guest service.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement procedures to increase guest and associate satisfaction.
• Exercise quality control for both food and beverage.
• Maintaining Hyatt standards of service and ensure their implementation.
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
• Hire, train, empower, coach and counsel, performance and salary reviews.
• Coach and counsel employees to reflect Hyatt service standards and procedures.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

Your experience:
• A passion for delivering outstanding guest service and creating memorable experiences.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Service oriented style with professional presentations skills.
• Proven experience in food and beverage management, preferably within a hotel or hospitality setting.
• Strong leadership and team management skills.
• Demonstrated ability to increase sales and manage budgets effectively.
• Knowledge of health and safety regulations related to food service.
• Ability to analyze financial data and develop strategic plans.
• 4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt.)
• Hotel/Hospitality degree an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Excellent communication and interpersonal abilities.
• Clear concise written and verbal communication skills in English.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational and administrative skills.
• Experience implementing new F&B concepts preferred.
• Flexible scheduling including evenings, weekends, and Holidays.
• Ability to lift, push, and pull moderate to heavy amounts of weight.
• Ability to stand for long periods of time and walk long distances.
• California Food Handlers Certification required.
• CA Responsible Beverage Service (RBS) Certification Required.

What You Will Love About Us

° Location, location, location!

° Full-time benefit eligibility after 30 days

° Discount hotel stays for colleagues, friends and family

° Tuition reimbursement

° Complimentary parking in our underground structure

° Complimentary meals during work hours

° Hyatt Perks which include thousands of national and local partners for various discounts.

Wellbeing

"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"

° Health, Dental, Vision Insurance eligibility after 30 days of employment

° 401(k) Retirement plan & Hyatt stock purchase plan.

Development

"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague's individual circumstances and take the form of a career lattice."

° Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities

° A wide range of development tools through the Hyatt Learning platform for all colleagues

° Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague

° With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant.

Diversity

"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"

° Hyatt is an equal opportunity and affirmative action employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, status of any other group protected by law.

° Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others.

° Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, "100 Best Companies to Work For" in the United States for the 9 th year in the row.

° The Human Rights Campaign has honored Hyatt among "The Best Places to Work" for LGBTQ+ equality in 2022, for the 18 th consecutive year.

Qualifications

Qualifications

Your experience:
• A passion for delivering outstanding guest service and creating memorable experiences.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Service oriented style with professional presentations skills.
• Proven experience in food and beverage management, preferably within a hotel or hospitality setting.
• Strong leadership and team management skills.
• Demonstrated ability to increase sales and manage budgets effectively.
• Knowledge of health and safety regulations related to food service.
• Ability to analyze financial data and develop strategic plans.
• 4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt.)
• Hotel/Hospitality degree an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Excellent communication and interpersonal abilities.
• Clear concise written and verbal communication skills in English.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational and administrative skills.
• Experience implementing new F&B concepts preferred.
• Flexible scheduling including evenings, weekends, and Holidays.
• Ability to lift, push, and pull moderate to heavy amounts of weight.
• Ability to stand for long periods of time and walk long distances.
• California Food Handlers Certification required.
• CA Responsible Beverage Service (RBS) Certification Required.