Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt at SFO is seeking a polished, organized, and highly service-focused Event Planning Manager to join our Events team. This position is responsible for planning, coordinating, and executing meetings, conferences, social events, weddings, corporate functions, and other special events while ensuring an exceptional experience for clients and guests.

Grand Hyatt at SFO offers a unique combination of luxury hospitality and convenient airport access, with more than 14,000 square feet of meeting and event space and 18 event spaces, including the 5,760-square-foot Grand Ballroom. The property was designed to elevate the traditional airport hotel experience and provides a sophisticated setting for business gatherings, celebrations, and global events.

The Event Planning Manager at Grand Hyatt at SFO plays a pivotal role in delivering exceptional event experiences, maximizing group guestroom opportunities, and cultivating lasting client relationships. This position is responsible for managing the complete event and group experience, translating client expectations into seamless operational execution while balancing service excellence, financial performance, and hotel objectives. Through proactive planning, strategic collaboration, and a commitment to personalized hospitality, the Event Planning Manager drives client satisfaction, strengthens account loyalty, and contributes to the overall success and profitability of the hotel.

Awards and Recognition

Grand Hyatt at SFO is proud to be recognized among leading airport and luxury hospitality properties, including:

• 2026 World Airport Awards - Best Airport Hotel in North America
• 2026 World Airport Awards - No. 2 Airport Hotel Worldwide
• Skytrax World's Best Airport Hotels recognition
• Luxury & Lifestyle Awards - Best Luxury Airport Hotel in the USA 2024

Key Responsibilities
• Event Leadership & Client Success: Lead the comprehensive planning and execution of assigned events from Sales turnover through completion, serving as the primary client contact and ensuring seamless execution, exceptional service, and successful outcomes.
• Client Relationships & Retention: Build and maintain strong relationships with corporate clients, meeting planners, and key stakeholders by anticipating needs, delivering personalized experiences, and fostering client loyalty and repeat business.
• Group Guestroom Management: Oversee group room block commitments, rooming lists, reservation pickup, cut-off dates, VIP accommodations, and arrival and departure arrangements, ensuring a seamless guest experience while maximizing room block performance.
• Revenue Optimization & Financial Performance: Identify opportunities to maximize event and guestroom revenue through strategic upselling, enhanced services, and effective management of contractual commitments, while balancing client satisfaction with hotel profitability.
• Cross-Departmental Leadership: Drive collaboration and accountability across Banquets, Culinary, Front Office, Housekeeping, Revenue Management, Audio Visual, and other hotel departments to ensure flawless coordination of event and guestroom requirements.
• Operational Excellence & Execution: Maintain ownership of event specifications, Banquet Event Orders, group resumes, timelines, and operational details, ensuring accuracy, proactive communication, and consistent delivery of Grand Hyatt service standards.
• Proactive Problem-Solving & Guest Experience: Anticipate challenges, respond effectively to evolving client needs, and lead thoughtful service recovery efforts to protect the guest experience, maintain client confidence, and achieve positive event outcomes.
• Strategic Partnerships & Continuous Improvement: Partner with Sales and Revenue Management to evaluate event performance, strengthen account relationships, identify future business opportunities, and continuously enhance client satisfaction, operational efficiency, and overall hotel results.

This position has a salary range from $75,000-$90,000.

We Offer Excellent Benefits:

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more.

Why make a good choice when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Applying today at careers.hyatt.com

Qualifications

• A minimum of one (1) year of hotel event planning, catering, conference services preferably in the luxury market.
• Experience managing corporate meetings, conferences, weddings, social events, or other complex programs preferred.
• Strong understanding of banquet event orders, event timelines, room setups, food and beverage operations, and event logistics.
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to manage multiple events and priorities simultaneously while meeting deadlines.
• Strong client relationship management and problem-solving skills.
• Ability to remain calm, professional, and solutions-focused during high-pressure situations.
• Proficiency with Microsoft Office and hotel event systems required.
• Experience with Envision, Opera, Social Tables or other hotel sales/event systems preferred.
• Ability to work collaboratively with Sales, Banquets, Culinary, Food & Beverage, Rooms, Engineering, Audio Visual, and other hotel departments.
• Must be able to work a flexible schedule, including evenings, weekends, holidays, and event-based hours.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.