Description

Summary

The Executive Housekeeper is a strategic leader responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, presentation and guest experience as the property transitions into a luxury environment. This role demands strong financial acumen, operational expertise and inspirational leadership to drive productivity, efficiency and team engagement while aligning with company goals and delivering a refined luxury experience.

Key Areas of Responsibilities include:

Luxury Standards & Guest Experience
• Lead the transformation of housekeeping operations to meet and exceed luxury hospitality standards.
• Ensure all guest rooms, public areas and back-of-house spaces reflect exceptional cleanliness, presentation and attention to detail.
• Encourage a luxury mindset across the team, emphasizing personalization, precision and pride in service delivery.
• Collaborate with Rooms Division leadership to elevate the overall guest experience.

Financial Acumen & Operations Management
• Develop, manage and optimize the departmental budget, including labor, supplies and operating costs.
• Analyze financial reports, forecasting and KPIs to identify opportunities for cost control and revenue protection.
• Drive profitability through effective labor management and inventory control.
• Ensure alignment with company financial goals and departmental contribution targets.

Productivity & Operational Efficiency
• Establish, monitor and continuously improve departmental productivity standards.
• Implement scheduling strategies that balance service excellence with labor efficiency.
• Evaluate workflows and introduce process improvements to maximize efficiency without compromising luxury service.
• Leverage tools, systems and data to track and enhance performance.

Leadership & Talent Development
• Build, mentor and develop a high-performing leadership team, including Assistant Housekeepers, Supervisors and Coordinators.
• Create a culture of accountability, growth and continuous improvement.
• Identify talent and actively support succession planning within the department.
• Conduct regular training focused on luxury standards, service excellence and operational efficiency.

Team Engagement & Culture
• Inspire and motivate team members to embrace the transition to a luxury environment.
• Foster a positive, inclusive and service-driven culture that promotes teamwork and pride.
• Recognize and celebrate achievements to maintain high morale and engagement.
• Encourage innovation and team input to enhance operations and guest satisfaction.

Quality Assurance & Compliance
• Conduct frequent inspections to ensure adherence to brand and luxury quality standards.
• Maintain compliance with safety, sanitation and regulatory requirements.
• Oversee inventory management and ensure proper handling of linen, supplies and equipment.
• Partner with engineering and other departments to maintain the physical integrity of the property.

Qualifications

• Minimum 2+ years of housekeeping leadership experience, preferably in upscale or luxury hospitality.
• Strong financial acumen, including budgeting, forecasting and cost management.
• Proven ability to drive productivity and operational efficiency.
• Demonstrated experience in leading teams through change and transformation.
• Exceptional leadership, communication and interpersonal skills.
• Detail-oriented with a passion for excellence and luxury service standards.
• Ability to motivate, develop and inspire a diverse workforce.
• Proficiency in housekeeping systems and hotel management software.

Physical Requirements:
• Ability to work indoors and outdoors in varied environments.
• Ability to lift, carry and move cleaning supplies and equipment (up to 50 pounds).
• Ability to stand, walk and move around for extended periods of time.
• Flexible schedule, including weekends, evenings and holidays.