Description

Summary

Join us for this incredible opportunity to be part of our Rooms team as a Guest Experience/VIP Manager at Grand Hyatt Kauai located in Poipu, Hawaii.

The Guest Experience/VIP Manager will be a contact for elite members of Hyatt's Guest Loyalty Program. This guest service professional will provide a highly impressive service experience to VIP guests. This is a highly visible role within the hotel and offers the opportunity to exceed the highest level of guest satisfaction at Hyatt.

Salary Range - $$79,800 - $127,300

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401k with company match
• Paid time off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Luxury hospitality mindset with impeccable attention to detail
• High emotional intelligence and relationship-building skills
• Operational experience in hotel or resort environments
• Strong leadership and team building abilities
• Calm decision-making skills and guest resolution
• Ability to serve diverse groups of guests/clientele
• Requires full flexibility, including the ability to work weekends, evenings, and holidays and a varied schedule
• Must possess the following strengths: high energy, motivational leader, effective communicator and a passion in providing exceptional guest service