Description

Summary

The Opportunity

Hyatt seeks an enthusiastic seeks an enthusiastic Manager to join our Americas Communications team. In this role, you will act as a key member of Hyatt's Global Communications team and a trusted communications partner / resource for key leaders across the enterprise, including World of Hyatt, Brand, Openings & Conversions, Commercial Services, and others. You will lead creative, strategic external storytelling for Hyatt's largest region, leveraging a regional PR news engine to drive awareness of and preference for Hyatt hotels across the U.S. and Canada. This position will specifically support Hyatt's Classics & Essentials brand portfolios (675+ hotels) and collaborate in close partnership with global brand portfolio communications teams to ensure alignment with broader brand narratives and priorities.

This role is based in Chicago, reporting into the Director, Americas Communications. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Responsibilities include support for Hyatt's Classics and Essentials brand portfolios in the United States & Canada:
• Support management of brand-level U.S. PR agencies and regional PR strategy execution, incl. news engine storytelling, pitch development and proactive/reactive PR support
• Story mine and identify compelling programming, trends and business opportunities - rooted in data and regional priorities - to position Hyatt's Classics & Essentials brands as industry leaders among target audiences
• Work with cross-functional communications teams to identify and amplify storytelling opportunities aligned to brand and business priorities
• Help bring brand PR campaigns and commercial initiatives to life across the region
• Act as day-to-day Communications resource for hotel GMs, Directors of Sales & Marketing and other property leaders: prepare, review and socialize PR materials, strategies, tools, training and resources to strengthen hotel-level storytelling and support commercial priorities
• Support openings, transitions, performance-priority hotels, and other strategic communications initiatives
• Provide counsel on PR plans and strategies, PR agency RFPs/onboarding, press trips, media visits, special project PR counsel (e.g. hotel renovations, partnerships, new restaurants)
• Cultivate relationships with key local/regional/national press to support storytelling opportunities and visibility
• Develop, edit regional communications materials, including press releases, messaging documents and briefing books, leader bios and media assets; partner with leaders and cross-functional teams on media opportunities, and speaking engagements
• Work with Director to manage regional Americas Communications budget to ensure resources are being prioritized and allocated effectively in support of regional business and communications priorities.
• Provide crisis communications support for hotel-level incidents and issues, acting as the primary point of contact for hotel teams and coordinating with Hyatt's Global Communications Strategy & Crisis Response team as appropriate

Qualifications

Experience Required:
• 7 to 8+ years of progressive experience in corporate, brand, regional, hotel or agency communications, with travel, tourism or hospitality experience strongly preferred.
• Proven experience in media relations, spokesperson support, and management of agencies or outside resources.
• Excellent writing and editing skills, with the ability to develop a wide range of communications materials including press releases, social content, scripts, speeches and executive messaging.
• Strategic, creative thinker with strong business acumen and the ability to connect communications strategies to commercial and organizational priorities.
• Proven ability to develop and execute strategic communications plans that deliver measurable results.
• Strong judgment, integrity, professionalism and discretion, with the ability to inspire confidence across all levels of the organization.
• Skilled relationship builder with excellent listening, presentation, networking and stakeholder management skills.
• Proactive problem solver who can translate complex corporate messages into clear, compelling and actionable communications.
• Highly adaptable and organized, with the ability to manage multiple priorities, meet deadlines and deliver high-quality work in a fast-paced, complex corporate environment.
• Collaborative, empathetic and intellectually curious, with a strong commitment to learning and continuous improvement.
• Ability to travel regionally as required, approximately 15 to 25% annually or up to 2 to 3 times per quarter.

Experience Preferred:
• Bachelor of Arts or Sciences in Communications, Journalism, Marketing, or related degree
• Crisis communications experience strongly preferred.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $98,600-$125,000. This role is also eligible for an Annual Incentive Plan.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.