Description

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Manager, Commercial Activation - Sales to join the Commercial Activation Team. In this role, you will be collaborating closely with the broader commercial services team, including Revenue and Marketing, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate change makers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule and location
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role
This role is responsible for supporting sales infrastructure, systems setup, and operational processes during critical ramp-up and transition periods for our Asia Pacific Pipeline Hotels. The position focuses on the tactical execution of sales systems, account management processes, market research, and sales operations to support commercial success and organizational objectives.

This individual works closely with internal commercial teams to build and maintain accurate sales databases, complete account and market research profiles, manage RFP processes, and support the execution of strategic sales initiatives. The role requires strong organizational skills, attention to detail, and a working knowledge of sales systems, reporting tools, and operational processes.

Key responsibilities include supporting negotiated transient and group sales efforts through research, account setup, and sales platform administration. The role leverages Envision, Cvent, Amadeus, and other sales tools to maintain account integrity, support pipeline activity, and ensure operational readiness during ramp-up and transition periods.

This position is instrumental in establishing the operational foundation for sales success by ensuring all account data, reporting structures, research tools, and sales systems are accurate, complete, and aligned with commercial objectives.

Additional responsibilities include:
• Partner with internal teams including Commercial O&C, Commercial Strategy, Hyatt Sales Force, and National Sales to support commercial initiatives and operational execution.
• Complete and maintain Market Research workbooks to support account targeting, market analysis, and strategic planning.
• Build and manage sales account profiles within internal and external sales platforms, ensuring account data is accurate and up to date.
• Complete transient RFP submissions and support the negotiated account process for assigned projects and initiatives.
• Utilize Hyatt's Envision and CSM sales platforms to create and maintain account profiles, qualifiers, and account intelligence.
• Support the setup, organization, and maintenance of sales systems, databases, and reporting tools.
• Conduct market research and competitive analysis to identify target accounts, market trends, and business opportunities.
• Maintain accurate records of sales activity, account production, and pipeline updates within Hyatt's sales systems.
• Prepare reports, sales documentation, and account research to support business development and commercial initiatives.
• Provide regular updates on account setup progress, RFP activity, and sales operations initiatives.
• Utilize internal dashboards and reporting tools to monitor account activity, data accuracy, and operational readiness.
• Support ongoing process improvements related to sales systems, account management, and transition workflows.

Qualifications

Experience Required:
• 3-5 years of hotel sales experience, preferably in a centralized, multi-property, or above-property environment.
• Deep understanding of the group and corporate transient segments.
• Proficient in Hyatt's Envision, CSM, and Cvent Transient platforms or equivalent CRM/RFP tools.
• Exceptional communication, negotiation, and client engagement skills.
• Proven ability to manage multiple hotel stakeholders and adapt sales strategies accordingly.
• Detail-oriented with strong organizational and analytical skills.
• Comfortable working in a fast-paced, high-visibility ramp-up environment.
• Bachelor's degree in marketing, Communications, Business, or a related field required

Experience Preferred:
• Prefer a candidate who is Bi-lingual with Mandarin.
• Prefer a candidate who resides on the West Coast
• Experience with hotel openings, transitions, or ramp performance is highly desirable.
• Knowledge of Hyatt's commercial ecosystem and regional sales structure.
• Ability to work independently and in an agile environment, while thriving in a collaborative, matrixed team.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $110,000-$118,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We welcome you:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.