Description

Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

In this position, you'll collaborate with multiple teams to drive positive changes in our product. You'll drive AI implementation and automation strategies and implement solutions to address complex challenges. Your work will directly impact millions of customers, ensuring they have a safe and trustworthy shopping experience on Amazon.

Key job responsibilities

• \tDeveloping automation strategies and driving AI implementation to enhance operational efficiency and scale risk detection capabilities.

• \tPartnering closely with Product and Engineering teams to define requirements, shape product roadmaps, and deliver solutions that improve the customer experience.

• \tLeveraging data analysis and machine learning insights to proactively identify trends, predict emerging risks, and prevent issues before they impact customers.

• \tLeading cross-functional initiatives to streamline processes, reduce manual effort, and continuously improve our risk management operations.

• \tDrafting and presenting deep-dive documents and strategic recommendations to senior leadership, translating complex findings into actionable next steps.

A day in the life

• \tIdentifying opportunities to automate risk detection and enforcement processes, reducing manual intervention and improving response times.

• \tCollaborating with Product and Engineering teams to test, refine, and deploy automated solutions that address emerging risk patterns.

• \tAnalyzing automation performance metrics to measure effectiveness, identify gaps, and iterate on existing workflows.

• \tDeveloping and maintaining documentation on automated systems, including decision logic, escalation paths, and performance benchmarks.

• \tMonitoring automated risk signals and conducting quality control checks to ensure accuracy, identifying false positives and false negatives, and feeding learnings back into the system to continuously improve detection precision.

About the team

At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the Customer & Partner Trust team works with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.

BASIC QUALIFICATIONS

- Knowledge of Microsoft Office products and applications at an advanced level

- Bachelor's degree or equivalent

- Experience within financial services and payment institutions

- Experience managing multiple competing priorities simultaneously and driving goals to completion

PREFERRED QUALIFICATIONS

- Project Management Professional (PMP) or equivalent certification

- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

- Master's degree or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.