Description

Summary

We are seeking an experienced and dynamic Rooms Manager with a focus on VIP services to join our team. The ideal candidate will possess strong leadership skills, interpersonal skills, communication skills (both verbal and written), and have a solid background in housekeeping and front office operations. This role requires an individual who is well-organized, detail-oriented, and a proactive self-starter. This role would include leading other colleagues in different departments for the goal of ensuring we provide exceptional service to our guests. The Rooms Manager will have a variety of main duties, including communicating with guest's for pre-arrival and during their stay, conducting room inspections, coordinating amenities, overseeing engineering prep work, and leading cross-functional teams to deliver exceptional guest experiences. Join our team and play a crucial role in creating unforgettable experiences for our VIP guests. If you are a dedicated hospitality professional with a passion for excellence, we would love to hear from you.

The Guest Service Manager leads the hotel's front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.

Key Responsibilities:

1. Guest Relations:
   • Communicate with VIP guest's for pre-arrival to ensure all special requests and preferences are noted and met.
   • Provide personalized service and ensure VIP guests receive a seamless and memorable experiences throughout their stay.
   • Address and resolve any guest complaints or issues promptly and effectively.
2. Room Inspections and Coordination:
   • Conduct thorough room inspections to ensure cleanliness, functionality, and adherence to hotel standards.
   • Coordinate with housekeeping and maintenance teams to address any issues or special requests.
   • Ensure that amenities are in place and that VIP standards are being met.
3. Team Leadership:
   • Lead cross-functional teams, including housekeeping, front office, and engineering, to deliver exceptional guest experiences.
   • Provide training and support to team members to enhance service delivery.
   • Foster a collaborative and positive work environment.
   • Lead and champion the Forbes Standards.
4. Operational Support:
   • Support all operations in fulfillment of guest experiences, ensuring smooth and efficient service delivery.
   • During slow periods, assist with various rooms operations as needed to maintain high standards of service.
   • Monitor and manage inventory levels of amenities and supplies.
5. Problem-Solving and Flexibility:
   • Demonstrate flexibility and mental agility in addressing and solving problems as they arise.
   • Maintain a can-do attitude, confidently tackling challenges and implementing effective solutions.

The salary range for this position is $70,304.00 - $89,250.00. This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt has a very competitive benefit package for colleagues, which may include:
• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

Qualifications

• Strong interpersonal skills with the ability to communicate effectively both verbally and in writing.
• Proven experience in housekeeping and front office operations.
• Exceptional organizational skills and attention to detail.
• Proactive and self-motivated with the ability to work independently.
• Ability to lead and inspire cross-functional teams.
• Confident problem-solving skills and a flexible approach to work.
• Commitment to delivering exceptional guest experiences.

Preferred Experience:

• Previous experience in a luxury or high-end hospitality environment.
• Familiarity with VIP guest service standards and expectations.
• Knowledge of Forbes Standards.

Environmental and / or Physical Requirements:

• Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
• Must be able to lift and carry up to 35 pounds
• Ability to stand and/or sit for prolonged periods of time
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment

Key Competencies:

• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
• To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
• To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to teach and learn new skills or knowledge in order to improve your performance and the performance of those you lead
• To be flexible, responding quickly and positively to changing environments
• To maintain strong "team" focus via cooperation and support of various departments, in the pursuit of property goals

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.