Description

Summary

The Opportunity

The Senior Claims Analyst, Liability plays a key role in overseeing Hyatt's global General Liability claims portfolio and related loss prevention activities. This role manages Third-Party Administrators (TPAs), partners closely with internal stakeholders and external counsel, and serves as a key liaison between hotels, adjusters, brokers, and carriers to ensure timely, accurate, and effective claims handling. The position plays a critical role in identifying significant financial exposures, supporting litigation strategy, driving continuous improvement initiatives, and providing data-driven insights to Risk Management leadership.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last twelve years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Senior Claims Analyst, Liability is responsible for the strategic oversight, governance, and performance management of liability claims administered through a Third-Party Administrator (TPA) on behalf of the organization's captive insurance and/or self-insured programs. Liability lines may include, but are not limited to, General Liability, Auto Liability, Products Liability, Professional Liability, and Employer's Liability.

This role ensures that claims are managed in alignment with Hyatt Risk's financial objectives, risk, litigation philosophy, and compliance requirements. While day-to-day claims handling is performed by the TPA, the claims manager supports oversight of claim outcomes and provides strategic direction, oversight, and accountability on assigned claims.

Key Responsibilities

• Oversee the end-to-end handling of General Liability claims, ensuring efficient resolution, quality investigations, and compliance with company policies and regulatory requirements.
• Apply in-depth knowledge of insurance policies, coverage, and legal requirements to evaluate and adjudicate moderate complexity claims.
• Review claims, using sound judgment and risk assessment to develop recommendations and support informed decision-making.
• Partner with TPAs, outside counsel, brokers, carriers, and consultants to ensure effective communication, alignment on strategy, and optimal claims outcomes.
• Serve as a trusted advisor to Risk Management and business stakeholders by providing insights, recommendations, and alerts on claims with significant financial or reputational impact.
• Support litigation strategy development, panel counsel evaluation, and management of mediation and trial calendars.
• Maintain accurate and complete claims documentation within Risk Management Information Systems (RMIS), ensuring data integrity and reporting accuracy.
• Develop and monitor key performance indicators (KPIs) to track trends, improve total cost of risk, and support internal reporting and stakeholder presentations.
• Collaborate across departments on incident reporting, claims trends, and loss prevention initiatives to reduce future exposure.
• Contribute to broader Risk Management initiatives, including insurance renewals, budgeting, insurance accounting, data management, and contract and lease reviews.

Qualifications

Qualifications
• Associate degree in insurance, business, legal studies, human resources, or a related field; equivalent relevant experience may be considered.
• Solid working knowledge of liability claims principles, regulations, and claims processes, including medical-only and indemnity claims.
• Demonstrated experience overseeing or managing liability claims handled by a third-party administrator (TPA).
• Strong analytical skills with the ability to review claim data, assess handling quality, and identify trends or risk areas.
• Excellent written and verbal communication skills, with the ability to professionally influence and collaborate with TPAs and internal stakeholders

Preferred Qualifications
• 1-3 years of experience in Liability Claims management, TPA oversight, or a related role.
• Experience working in a corporate, multi-state, or national liability program environment.
• Familiarity with claims management systems and reporting tools.
• Ability to balance multiple priorities while maintaining attention to detail and sound judgment

Certificates, Licenses, Registrations and other Experience:
• CPCI, AIC or ARM (or similar), preferred / desirable
• Proficient with Microsoft products (Excel, Word, PowerPoint)
• Experience with RMIS systems (e.g., Origami), claims management systems

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $78,000 to $90,000. This position is also eligible to earn incentive awards and an annual bonus.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.