Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 9000+ stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.

The Pharmacy Workflow Innovation team is a dynamic group within Retail Store Operations that supports the business and retail colleagues while upholding and reinforcing regulatory and compliance standards. This role is for someone who combines a passion for improving experiences with a growth mindset to help transform retail pharmacy. The colleague will translate opportunities to improve customer service, colleague engagement, and efficiency into new programs, tools, and processes that integrate into or expand the retail pharmacy operating model. Day to day, the role may include partnering with DDAT to build key workflow domains in a new system, aligning stakeholders and leadership, conducting root-cause analyses, and leading analyses on complex retail pharmacy issues while managing 2-3 direct reports. Success requires strong collaboration and communication skills, with the ability to influence field leadership, store teams, and enterprise partners including Pharmacy Operations, Procurement, Growth, Regulatory, Legal, Quality & Safety, and others, while consistently delivering results with senior stakeholders.

Responsibilities:

• Lead strategic planning by building and maintaining a clear, prioritized roadmap that delivers company ambitions through workflow, policy, and process changes across the ecosystem, with strong cross-functional alignment
• Use data and analytics to define actionable measures and metrics, conduct first-level analyses to uncover drivers of performance shifts, and track KPI results tied to strategic initiatives
• Drive disciplined program execution by setting timelines and accountabilities, managing interdependencies across Retail, and running effective planning and operating cadences to ensure actions close on time
• Influence and align stakeholders (including Retail SVP-level leaders) through clear executive communication, strong presentations, and proactive change management that removes implementation barriers while reinforcing ethical, compliant practices
• Build a high-performing organization by leading culture and talent development, including coaching and mentoring, succession planning, engagement programs, and leveraging enterprise development tools to grow next-generation leaders

Required Qualifications:

• Demonstrated strong work ethic, ownership, and accountability, with the ability to build measurable business value while thriving in a fast-paced, highly collaborative environment
• Proven people and team leadership experience, including leading by example, maintaining a positive and motivating presence, and effectively engaging and inspiring teams to deliver strong outcomes
• 8+ years of experience leading complex cross-functional initiatives and developing strategies that mobilize the business to achieve goals using innovative, practical solutions
• Strong capability in process innovation and operational improvement, including diagnosing process/system issues, developing business cases, defining solutions, mapping processes, and supporting new system development, backed by deep knowledge of retail pharmacy operations
• Advanced skills in Microsoft Office (especially Excel and PowerPoint), strong data-driven decision-making and influence (with and without authority, up to Retail SVP levels), and willingness to travel up to 25%

Preferred Qualifications:

• 10+ years of total business experience, with a proven track record of delivering results in fast-paced, complex environments
• 10+ years leading highly complex, cross-functional teams and initiatives, including building and sustaining high-performing teams
• 10+ years developing and executing innovative strategies that mobilize the organization to achieve key goals and outcomes
• 10+ years of demonstrated ability to influence with and without authority, driving alignment across diverse stakeholder groups
• 10+ years using data and analytics to inform strategic plans, prioritize work based on skills/needs/timelines, and support ROI-driven decision-making, plus advanced knowledge of workforce management and retail business operations (including pharmacy)

Education: Bachelor's degree or equivalent experience

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.