Description

Summary

Your journey begins now!

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose.

We are currently seeking a Senior Travel Advisor Support Specialist to join the team. This position is responsible for optimizing revenue by increasing conversion from the leisure and partnership sales segment while elevating service levels for travel advisor accounts and VIP clientele. This role serves as a senior point of contact for travel advisor partners, including ownership of key accounts such as American Express Fine Hotels & Resorts.

This position supports reservation sales, manages complex bookings, enhances partner relationships, and ensures seamless pre-arrival and guest experiences across all Miraval properties.

Essential Functions

1. Supports the Reservations Department by managing travel advisor requests for quotes and reservations across all Miraval properties while meeting a monthly personal revenue goal
2. Optimizes conversion rates through timely follow-up, personalized service, and high-touch engagement with travel advisors and VIP clients
3. Manage a shared email inbox for travel advisor requests with a focus on accuracy and timely responses
4. Serves as a senior point of contact for travel advisors, consortia partners, and VIP clientele, building strong and lasting relationships
5. Coordinates all pre-arrival planning for travel advisor clients, including experience planning, transportation, and special requests to ensure reservations are fully prepared prior to arrival
6. Tracks VIP arrivals and coordinates upgrades, amenities, and special requests while sending arrival alerts to operations teams
7. Prepare weekly amenities for arriving VIP guests, including personalized notes and coordination for in-room delivery
8. Manage American Express Fine Hotels & Resorts reservations, including integration from external booking portals, confirmation communication, and pre-arrival coordination
9. Assist with travel advisor escalations and complex booking scenarios as they arise
10. Collaborates with internal departments to ensure seamless guest experiences and accurate execution of all reservation details
11. Maintain a strong understanding of Miraval offerings, including spa, wellness activities, and programming, to align guest preferences with curated experiences
12. Help organize and execute FAM trips, including managing reservations, coordinating itineraries, scheduling site tours, and overseeing all logistical details
13. Responsible for handling travel advisor personal stays including approvals, reservations, site alerts, and conducting site tours on property
14. Maintains positive, productive communication with all departments to ensure accuracy and attention to detail
15. Provides operational support during high-volume periods, including handling calls, chats, and additional responsibilities as needed
16. Supports leadership with special projects, reporting, and process improvements
17. Maintains excellent professional appearance, communication skills, and a positive team presence

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:
• World class resort
• Awarded Fortune's 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

Qualifications

• Minimum of 2 years of high-end sales and customer service experience, preferably in a call center, reservations, or hospitality environment (senior-level experience preferred)
• Experience working with travel advisors, consortia, and luxury or VIP clientele strongly preferred
• Advanced technology proficiency with thorough working knowledge of Word, Excel, GDS systems, reservations software, and booking platforms
• Positive demeanor and productive communication skills with both internal and external clients
• Exceptional verbal, written, and electronic communication skills with the ability to clearly articulate resort offerings and experiences
• Strong time management, organizational, and detail-oriented skills
• Professional demeanor with the ability to manage multiple priorities in a fast-paced environment
• Must be flexible and able to work weekdays, weekends, mid shifts, nights, and holidays as business demands require