Description

Summary

Discover your next career adventure at Hyatt Regency Tamaya, where luxury meets legacy.

We honor culture and tradition through authentic, heartfelt care, ensuring every guest experience is meaningful and memorable.
Nestled on the historic lands of the Santa Ana Pueblo, Hyatt Regency Tamaya offers a unique blend of cultural heritage, and luxury resort, providing our guest an unforgettable experience through exceptional service and stunning surroundings.
We believe our guests choose Hyatt because of our caring and attentive colleagues who create meaningful, restorative experiences. The Spa Director leads the award winning Tamaya Mist Spa & Salon, ensuring the spa reflects the cultural spirit of Tamaya while delivering exceptional wellness, beauty, and healing services.


At Hyatt Our Purpose is simple, We care for people so they can be their best.

We are guided by our core values

• Respect
• Empathy
• Wellbeing
• Integrity
• Experimentation
• Inclusion

Leadership Expectations: At Hyatt Regency Tamaya, our leaders are expected to:

• Champion Purpose and Values - Lead with integrity and uphold our commitment to excellence
• Experiment to Improve - Innovate and refine our financial strategies and operational processes
• Drive Impact - Ensure outstanding service and operational efficiency across all departments
• Develop Talent - Mentor and inspire a high-performing team, fostering growth

Position Summary

The Spa Director is res is responsible for short- and long-term strategic planning, financial performance, marketing strategy, colleague development, and operational excellence.


Key Responsibilities


Operational Leadership

• Lead the overall strategy, vision, and daily operations of Tamaya Mist Spa & Salon
• Maintain awareness of competitor offerings, trends, and industry innovations
• Ensure a safe, secure, and culturally respectful environment for guests and colleagues
• Uphold Hyatt's service standards and ensure exceptional guest satisfaction
• Resolve guest concerns with empathy, professionalism, and urgency
• Conduct daily walkthroughs to ensure cleanliness, readiness, and maintenance follow-up
• Oversee retail inventory, merchandising, and product strategy
• Support team members with operational challenges and guest interactions

Marketing

• Develop and execute marketing strategies to grow business, identify new markets, and elevate brand presence
• Partner with our marketing manager on spa promotions, media opportunities, and storytelling
• Conduct Sales Tours/Site Inspections for potential group business.

Financial

• Review, analyze, and interpret financial and operational reports to support informed decision-making.
• Labor management, scheduling, and payroll controls to meet business needs and budgetary expectations.
• Assist in the preparations of the annual budgets, monitor variances, and implement corrective actions
• Identify capital improvement needs and prepare supporting business cases
• Control cost, and meet cost of services goals

Benefits That Truly Support You.

• Competitive salary and low-cost health, dental, and vision insurance (premiums as low as $85/month
• 401(k) with company match to help you plan for your future
• A variety of mental health resources, because caring for yourself matters
• Paid time off so you can rest, recharge, and enjoy life outside of work
• 12 free nights per year at Hyatt hotels worldwide, opening the door to unforgettable travel
• Employee Stock Purchase Plan
• Hyatt paid short and long-term disability and life insurance
• Up to 8 weeks of paid family bonding leave
• Access to world-class development programs and global career opportunities

Qualifications

• A true desire to satisfy the needs of others in a face paced environment
• Management experience in Spa or a related field
• Strong business acumen with experience in budgeting, forecasting, and financial analysis
• Demonstrated success in performance management, project management, and team leadership
• Strong relationship building skills and a collaborative leadership style
• Strong organizational, communication, and problem-solving skills.