Description

Summary

Property Overview

Where the cliffs of the Pacific meet towering redwoods and open sky, you'll find Alila Ventana Big Sur-an iconic sanctuary offering unmatched natural beauty, tranquil seclusion, and immersive luxury. As a Forbes Four-Star and Two-Key Michelin Guide resort, Alila Ventana Big Sur delivers elevated experiences grounded in authenticity, intuitive service, and personal well-being.

Part of the Hyatt Hotels portfolio, Alila is a global standard-bearer in mindful hospitality. Guests choose us not just for our breathtaking setting-but for the care, elegance, and soul we bring to every moment. We are seeking hospitality professionals who embody sophistication, connection, and a passion for creating meaningful, restorative guest journeys.

Position Overview

Spa Alila is the heart of wellness at the resort-an intimate space designed to nurture, balance, and inspire. We are currently seeking a Taskforce Spa Manager to lead the spa team and operations on an interim basis. This is a hands-on leadership role ideal for a seasoned spa professional with luxury or boutique experience.

The Spa Manager will oversee day-to-day operations, while also providing direct support to the team by managing the front desk, coordinating wellness programming, and maintaining the exceptional service and ambiance Spa Alila is known for. This leader will be calm, confident, highly professional, and deeply service-oriented.

Key Responsibilities

• Lead all daily operations of Spa Alila, ensuring a serene, seamless, and Forbes-level guest experience
• Manage and mentor a small team of spa professionals and wellness practitioners
• Maintain a regular on-site presence, including covering front desk shifts or assisting with guest coordination as needed
• Oversee spa cleanliness, ambiance, scheduling, retail curation, and vendor relationships
• Support and coordinate wellness offerings such as yoga, breathwork, meditation, and energy modalities
• Partner with the resort's marketing and events teams to support seasonal activations and wellness-focused guest experiences
• Ensure spa compliance with licensing, hygiene, and safety protocols
• Respond to guest inquiries and concerns with warmth, urgency, and professionalism
• Monitor and analyze financial performance to optimize spa profitability and service quality
• Stay attuned to luxury spa trends, wellness innovations, and local market dynamics

Compensation & Assignment Details

This is a full-time taskforce position, offered on a temporary basis.
Salary range: $80,000 annually, based on experience and qualifications.
Please note: This position does not include full-time Hyatt benefits such as medical, dental, vision, or 401(k) eligibility.

Included with Assignment

• Complimentary on-property lodging
• Daily gourmet meals and paid meal breaks
• Access to wellness and sustainability programming on-site
• Hyatt global travel privileges during and post-assignment

Our Commitment to Equity

Alila Ventana Big Sur is an equal opportunity employer.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

Qualifications

• Minimum 2 years of spa or wellness leadership experience, preferably within a luxury, boutique, or Forbes-rated property
• Proven ability to lead with professionalism, empathy, and calm authority
• Passion for holistic wellness and the healing power of hospitality
• Willingness to perform administrative and front desk duties as needed in a hands-on environment
• Familiarity with spa booking platforms such as Book4Time (or similar systems)
• Highly organized with strong communication and guest engagement skills
• CPR/First Aid certification preferred
• A background in massage therapy, esthetics, or energy work is a plus

Physical Requirements

This role requires the ability to:

• Stand or walk for extended periods throughout the workday
• Lift and transport up to 25 lbs, including retail items and spa supplies
• Occasionally bend, reach, stoop, and climb stairs in a multi-level spa facility
• Use a computer, telephone, and POS/reservation system regularly
• Work indoors and outdoors in a natural, coastal environment with variable weather conditions