Description

The Asset & Wealth Management technology team is seeking a Human-AI Experience Lead as we build next-generation agentic platforms.

As a Human-AI Experience Lead within the Transformative AI team at JPMorganChase, you will define how AI shows up for clients and advisors-shaping intuitive, trustworthy, and effective experiences that translate advanced AI into real-world value. You will work across product, engineering, and research to design how AI interacts, guides, and collaborates within everyday workflows.

Job responsibilities:

• Define end-to-end Human-AI experiences across client and advisor journeys
• Shape interaction patterns-how AI asks, explains, recommends, and escalates
• Lead user research and validation to ensure clarity, usability, and trust
• Embed responsible AI (fairness, safety, transparency) into user-facing experiences
• Prototype and iterate on new interaction concepts
• Partner cross-functionally to translate AI capabilities into usable products
• Establish scalable patterns and standards for AI experiences

Required qualifications, capabilities, and skills:

• 3+ years in AI-focused product or human-AI interaction roles
• Deep expertise in experience design
• Strong understanding of AI/ML fundamentals and user behavior
• Experience with responsible AI concepts (fairness, transparency, safety)
• Ability to simplify complex systems into intuitive experiences

Preferred qualifications, capabilities, and skills:

• Experience with agentic or AI-driven systems
• Familiarity with AI evaluation, auditing, or red-teaming
• Strong intuition for trust, explainability, and user comprehension

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.